PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

General Terms

Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your use of the Site. We will not allow you to purchase any services from any of the Site unless you have confirmed that you have read these terms.

Except for the issuance of a reward, our Sites operate on an agency model. This means that we act as a disclosed agent for third party suppliers, such as a tour operator, hotel or a restaurant. What this means is that the contract for the service is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that service. Please make sure that you have read these terms and conditions before completing your transaction with us. Where we act as agent this will mean that we have no contractual liability to you in respect of that service. However, we may still be liable to you if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law. On the other hand, for some services, we act as principal. This means that the contract for the service is between you and us. Don't worry we will let you know where we act as principal and where we act as agent.

All services sold through Joyride Travel Sites are not an offer by Joyride Travel to sell any service, but an invitation to you to make an offer to our suppliers. We are free to accept that offer on behalf of those suppliers or to reject it. In some cases, we may send you an email acknowledging receipt of your order. Once we have processed your order, we will send you a confirmation e-mail.

Where your contract is not with Joyride Travel but with a third party supplier such as a tour operator or hotel, Joyride Travel may pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an order for any goods and services by you will constitute consent to us passing on such details.

You undertake to us that the details you give to us while using the Sites are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the service or service.

If there are any changes to the details supplied to us by you it is your responsibility to inform Joyride Travel via our official contacts available on the website.

Accommodation Bookings

In the event that you would like to cancel or amend your booking, the default cancellation policy (either joyride’s travel policy or that of the accommodation) will be available on your confirmation email or as stated at the time of booking.

If the cancellation policy is not displayed within your confirmation email and you wish to cancel your reservation, it is your responsibility to notify Joyride Travel verbally or in writing at soonest you can.

"Rack rate" is the rate published by accommodation which is the maximum it will charge for any room.

"From" Prices stated are on a per double room, per night basis and should act as a guide and not as a confirmation of the available rate for any given period.

Please be aware that the accommodation room photos are only a depiction of the type of rooms on offer and may not represent the actual room described.

Unless otherwise stated, breakfast, lunch and dinner are not included.

Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. Once aware of such incidents we will make all reasonable effort to advise you within 12 business hours of the booking being made. We reserve the right to cancel the reservation and refund all monies paid, but this of course will be without any liability to you.

In the unlikely event of the supplier cancelling or amending your reservation after the booking has been made, we will make all reasonable effort to advise you as soon as possible. Should the supplier be unable to fulfill your accommodation reservation, you will have the choice of accepting an offered alternative or cancelling your reservation with a full refund of all monies paid. In cases where the supplier is unable to provide an alternative, we reserve the right to cancel your reservation with a full refund.

Limitation of Liability

Joyride Travel shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the services, even if Joyride Travel has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Joyride Travel may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Joyride Travel.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Joyride Travel or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


You agree to indemnify, defend, and hold harmless Joyride Travel, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

You hereby indemnify Joyride Travel unconditionally and irrevocably and agree to hold Joyride Travel harmless against all loss, damages, claims, liability and/or costs, of whatsoever nature, howsoever and whensoever arising, suffered or incurred by Joyride Travel or instituted against Joyride Travel as a result of (without limitation):

  • your use of our booking services;
  • your failure to comply with these terms, and;
  • any other cause whatsoever relating to our provision of services to you.

Third-Party Links

In an attempt to provide increased value to our visitors, Joyride Travel may link to sites operated by third parties. However, even if the third party is affiliated with Joyride Travel, Joyride Travel has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Joyride Travel. These linked sites are only for your convenience and therefore you access them at your own risk.

Our Contacts

Mombasa Office

TSS Towers, 1st Floor

Nkrumah Road, Mombasa -Kenya

Tel: +254 721 700 285 | +254 734 022 495

+254 725 730 031

Fax: 086 6083077




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